Legal notices & GTCS

Updated November 18, 2024Article 1 - Preamble:The purpose of these General Terms and Conditions of Sale (hereinafter the "GTS") is to define the terms and conditions under which SARL KILA (hereinafter the "Hotel Owner"), operator of the Cocoon inn hotel (hereinafter the "Hotel"), allows its customer (hereinafter the "Customer") to benefit from all the services, particularly reservations, available on : \"www.cocooninnhotel.com" & \"www.cocooninnhotel.thais-hotel.com" (hereinafter the "Official Site(s)") and described in greater detail below (hereinafter the "Service(s)").\nPrior to any reservation of Service(s), the Customer declares that he/she is acting for personal purposes that do not fall within the scope of his/her commercial, industrial, craft, liberal or agricultural activity, and that he/she has full legal capacity to enter into commitments under these G.S.C. . The Customer guarantees the truthfulness and accuracy of the information he/she provides.The Customer is invited to carefully read these G.S.T., which must be accepted before reserving any Service(s) offered by the Hotel Owner. Customers are advised to save and print out these G.T.C. using the standard functions of their browser and computer. The Customer should also consult the Special Terms and Conditions (hereinafter referred to as the "S.T.C.") which appear on the rate descriptions and which specify certain conditions, in particular with regard to modifications or cancellations.The Hotel Owner reserves the right to modify or supplement all or part of these G.T.C. or the S.T.C. at any time, without notifying the Customer. In this case, the new version of the T.G.V. or the C.P. will come into effect on the date of the update. The Customer is advised to consult the G.S.T. and P.C. regularly to take note of any changes. In any event, the Customer will only be bound by the version of the G.S.C. and the P.C. in force at the time the Customer books the Service(s).\nThe present G.S.C. and the P.C. are made available to the Customer in digital form via his customer area or directly via the Official Sites.\nArticle 2 - Scope of application:\nThe present G.S.C. govern by operation of law the Services paid for via the Official Sites: \"www.cocooninnhotel.com" & \"www.cocooninnhotel.thais-hotel.com", carried out by e-mail via the mailbox: \"contact@groupecocoon.com\" or any other e-mail address with the ending: \"@groupecocoon.com\", by telephone at: \"+33 3 21 89 08 24\", in person at : \"Cocoon inn - 20 place verte, 62780 CUCQ\".\nIn case of reservation of Service(s) on a third party site, such as "www.booking.com", "www.expedia.com", "www.airbnb.com", "www.tripadvisor.com", "www.google.com", or all other subsidiaries of the groups: Booking Holdings Inc, Expedia Group, TripAdvisor LLC and Alphabet Inc, the Customer acknowledges that he/she must abide by the terms and conditions of the establishment in addition to those of the third-party site.Each Customer acknowledges that he/she has read and accepted these terms and conditions prior to any payment made by him/herself or on behalf of a third party. Acceptance of the T.G.V. and the P.C. binds the Customer and the Hotel Owner in the form of a contract (hereinafter the "Contract") governed by these T.G.V. and the P.C.These T.G.V. and the P.C. apply exclusively to reservations for individual Services. Depending on the Services, the maximum number of accommodations that may be booked as part of an individual Service reservation within the meaning of the G.S.T. and P.C. is four (4) accommodations or a maximum of eight (8) people. For reservations for a greater number of people and/or accommodations, the Customer must complete the contact form on the "Contact Us" page of the Official Site.Reservations for a Service become effective only after confirmation by the Hotelier, in the form of a confirmation e-mail. As long as the reservation request is being validated by the Hotel, the Customer may not cancel or modify the request. The Hotel reserves the right to refuse a reservation request at any time by informing the Customer by e-mail. In this case, the deposit paid by the Customer, in accordance with "Article 5 - Payment", will be reimbursed in full within a maximum period of 30 days following the refusal.\nThe Customer agrees to waive any claim for compensation or indemnification from the Hotel Owner in the event of refusal.\nArticle 3 - Responsibility:\nThe Customer having accepted the G.C.V. accepts responsibility, and will therefore be held liable, in the event of a dispute or problem with the persons who may accompany him or her or be part of his or her group. The Customer also undertakes to make the C.G.V. known and to have it read to the persons under his responsibility.\nThe Contract becomes effective as soon as the Customer has guaranteed it by bank card valid on the date of the start of the Services and that a deposit has been paid prior to the Contract (refer to "Article 5 - Payment").\nArticle 4 - Duration of the Service:\nThe Services booked by the Customer are concluded for a fixed period. The Customer may under no circumstances invoke any right to remain in the premises.\nThe timetables for the Services booked can be consulted on: the Official Sites, the outside posters, the reception desk and the TVs in the Hotel rooms.\nIf the duration of the Services is exceeded, charges may apply, which are €30 per additional hour up to a limit of three (3) hours; beyond this, in addition to these charges, the amount of the Services used will be re-invoiced as additional charges. Any hour started will be considered as additional.\nArticle 5 - Payment :\n5.1 General ProvisionsThe Customer provides his payment details either for pre-payment of the booking prior to the stay, or as a guarantee of the booking, or as part of the online payment procedure offered as part of the Online Booking Service, by indicating directly, the credit card number, with no spaces between the digits, as well as its validity date (it is specified that the credit card used must be valid at the time of the stay) and the visual cryptogram via the payment platform mentioned below.\L'Hôtelier has chosen Monext-Payline to secure online payments by credit card. The Customer's payment card is subject to a validity check and may be refused for a number of reasons: stolen or blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact his or her bank and the hotel to confirm the reservation and method of payment: Visa, Eurocard-Mastercard, Bank transfer and Cash.\nIn the event of payment to the Hotel, the Customer must present the bank card that enabled him/her to guarantee the reservation or make the payment. The Hotel may also ask the Customer to show proof of identity in order to prevent credit card fraud.\nPrices include the VAT applicable on the day of booking, and any change in the VAT rate will be automatically reflected in the price indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the price indicated on the date of invoicing.\nThe recorded bank data is kept for 30 days following the Service, and may also be kept until the withdrawal of consent and/or the expiry of the validity of the bank card data.\nIn accordance with French Finance Act no. 2023-1322 of December 29, 2023 for the year 2024, and in anticipation of the obligations for small and medium-sized businesses applicable as of September 1, 2027, the Hotel Owner will not provide invoices in paper format. An invoice will be sent in electronic format to the e-mail address provided by the Customer at the time of booking.5.2 Pre-payment / DepositPre-payment refers to any payment made at the time of booking by the Customer. This is compulsory to validate the reservation of the Service. The amount debited at the time of reservation includes the total amount, i.e. 100%, of the Service indicated at the time of reservation (including all applicable taxes) and, where applicable, the price of the options selected by the Customer.\nIn accordance with article L214-1 of the French Consumer Code, sums paid in advance through pre-payment are defined as Deposits.\nThe actual debiting of the reservation amount may require a certain processing time. If at the end of the processing time the amount of the reservation has not been debited, the reservation will be cancelled.\nIf the Customer wishes to pay, in whole or in part, in Cash or with another Credit Card, the amount will be credited to the Credit Card used for pre-payment, which may require some processing time.\nFor payment by Transfer, the Hotel requires a deposit of up to 100% of the total amount of the reservation. The Transfer must be effective at least 48 h before the start of the Service.\nIn accordance with articles 441-6 c. com. and D. 441-5 c. com., any delay in payment automatically entails, in addition to late payment penalties, an obligation for the debtor to pay a fixed indemnity of €40 for collection costs. Late payment penalties may be applied at a rate of 10% per month on the total amount due, inclusive of tax.5.3 Tourist taxThe tourist tax is a local tax which the Customer must pay to the Hotelier, who then transfers it to the Public Treasury. It is never included in the price of the reservation, and is payable on site, except in the case of online payment prior to the stay, when this amount may be included.\n5.4 Additional Services and Extra ChargesBy accepting these G.S.T., the Customer accepts that the Hotel Owner may debit the Additional Services and Additional Charges to the Credit Card used for pre-payment or to the Credit Card given at the time of physical or online check-in.\nArticle 6 - Insurance :\nThe Customer is responsible for all damage caused by his or her own actions. He must therefore check whether his main home insurance policy includes the holiday extension (vacation rental). The Tenant certifies that he/she is covered by civil liability insurance covering his/her own liability and that of any persons accompanying him/her.\nAs the Hotel Owner does not provide any cancellation insurance, he/she recommends that the Customer who has made a reservation contact his/her bank in order to consult Visa or Eurocard-Mastercard insurance in the context of pre-payment (please refer to "Article 5.2 - Pre-payment / Deposit").\nArticle 7 - Cancellation or Modification:\n7.1 CancellationThe cancellation of a Service, coming from or caused by the Customer, results in the termination of the Contract at the Customer's initiative. This means the cancellation of the reservation in its entirety involving the immediate release of the premises occupied and refusal of access with code.\nThe breach of the Contract automatically entails the payment of the total amount of the reservation, i.e. all the Services reserved, without any right to reimbursement to the Customer. The Hotelier will also retain any sums paid in accordance with "Article 5.2 Pre-payment / Deposit". In the event that the deposit is insufficient to cover the total amount of the Services booked, the Hotel will debit the outstanding balance from the Customer's credit card. The Customer does not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right in the case of contracts for the provision of accommodation and/or care services to be provided on a specific date or during a specific period, The Customer must refer to these for cancellation conditions.\n7.2 No-showAny failure by the Customer to show up at the Hotel, i.e. outside check-in/arrival times (please refer to "Article 8 - Arrival"), constitutes cancellation and breach of contract on the Customer's initiative (please refer to "Article 7.1 - Cancellation").\n7.3 ModificationCertain Services have P.C. allowing the modification of a Service, the Customer must refer to these to know the conditions of modification.\nIf no condition allows the Customer to modify his reservation, the amount of all the reserved Services remains due to the profit of the Hotel.\nArticle 8 - Arrival:\nCustomers are welcomed on the day specified on their reservation from 4:00 p.m. to 7:30 p.m. The Hotel is at liberty not to receive Customers whose dress is indecent or negligent, or Customers whose behavior is noisy, improper, alcoholic, contrary to morality or public order.\nAny person wishing to stay at the hotel must identify themselves and any accompanying persons in accordance with "Article 9.1 - Occupancy".\nOn arrival at the hotel, the Customer must provide a valid, debitable and creditable VISA or Eurocard-Mastercard in accordance with "Article 5 - Payment". Failure to comply with this clause may result in the Customer being refused access to the establishment by the Hotel Owner. This constitutes cancellation and breach of contract on the Customer's initiative (please refer to "Article 7.1 - Cancellation").\nPrior to using the Service previously reserved, the Customer must pay all sums and invoices requested by the Hotelier.\nThe photographs presented on the Services are indicative and non-contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Hotel presented give as accurate an idea as possible of the Services offered, variations may occur, particularly due to changes in furniture or possible renovations.\nArticle 9 - Occupancy & Use of the Premises:\n9.1 OccupancyThe Contract is established for a precise number of people, this number appears on the e-mails sent to the Customer and also on the Customer's client space. The Customer may not rent a room for a number of people greater than that stipulated at the time of booking or introduce into the room third parties not known to the Hotelier.\nThe Hotel accepts no responsibility and cannot be held liable in the event of minor or serious problems.\nIn the event of non-compliance with this article, a supplement of €150 per person or undeclared additional child will be applied. The Hotel reserves the right to declare the reservation as "non-conforming", and thus the right to refuse access to the room or to ask for the premises to be vacated. This constitutes cancellation and breach of contract on the Customer's initiative (see "Article 7.1 - Cancellation").9.2 Nuisances and respect for other customersThe Customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. Noise, even during the day, is forbidden. Any customer causing a disturbance or scandal in any form whatsoever will be asked to leave the hotel immediately, without reimbursement for Services. This constitutes cancellation and breach of contract on the Customer's initiative (please refer to "Article 7.1 - Cancellation").\nIn the interests of the tranquillity of the establishment and the comfort of other Customers, all noise must cease between 10.00 p.m. and 8.00 a.m..\nA disturbance requiring reimbursement of Services for Customers who have suffered inconvenience will be charged to the disturbing party or the Customer responsible for it. In accordance with "Article 5.4 - Additional services and charges", the Hotel reserves the right to debit the amounts due from the Customer's credit card (see "Article 5 - Payment" and "Article 8 - Arrival"). Failure to comply with the G.S.C. may result in the cancellation and termination of the Contract of the Customer's own free will (please refer to "Article 7.1 - Cancellation").\nArticle 10 - Prohibitions and alterations:\n10.1 No smoking All our rooms are non-smoking. For safety reasons and out of respect for everyone, smoking is strictly forbidden in the hotel. Smoking areas are located outside and ashtrays are available.\nIn accordance with decree no. 2006-1386 of November 15, 2006 setting out the conditions for implementing the ban on smoking in places designated for collective use, smoking in the hotel exposes you to an additional charge of €100 and to legal proceedings. The Hotel may also invoice the Customer for additional cleaning costs (please refer to "Article 10.6 - Invoicing of additional costs").10.2 Fire alarm activationAny activation of the fire alarm without a valid reason will be invoiced 150€ for the cost of restarting the fire safety system. Fire alarms triggered without a valid reason and requiring the reimbursement of Services to Customers who have suffered inconvenience will be charged to the triggering party or the Customer responsible for it.10.3 Damage and theftThe spaces made available to our Customers are checked, functional and in good condition. Customers are asked to report any deficiencies immediately to the hotel reception. In the event of a problem, the Customer will be held liable in accordance with "Article 6 - Insurance".\nAny theft or damage to furniture, observed during the Service or after the Customer's departure, creates a disturbance for the Hotelier. The Hotel therefore reserves the right to invoice the Customer for the cost of replacing the equipment in question. The Hotel will not take into account obsolescence and will invoice the replacement value of the equipment. A list, available on request from reception, shows all the equipment in the rooms, together with the price that may be charged.\nAny damage to property caused by the Customer will be subject to an additional invoice, with no limit on the amount, to be paid by the Customer for the replacement of the damaged property, with no allowance made for obsolescence.\The Hotel may charge a penalty equivalent to the total amount of the Service for the period during which it is unusable by the Hotelier.10.4 Pets The Contract specifies that the Customer may not stay in the company of a pet. Failure to comply with this clause may result in the Hotelier requesting the immediate expulsion of the animal, and in the event of refusal on the part of the Customer, the Customer must leave the establishment. This is equivalent to cancellation and breach of contract on the Customer's initiative (refer to "Article 7.1 - Cancellation").\nIn the event of intrusion by an animal without having first notified the Hotel, the Customer is liable to a supplement of €50 per day and per animal, as well as additional cleaning costs.\nGuide dogs are admitted free of charge in certain categories of rooms with the prior agreement of the Hotelier.\n10.5 Additional cleaning chargesThe Hotel may charge a cleaning fee if the room is left in a condition deemed unsuitable by the Hotel management.\nIn the event of stains, marks, or any other visual "problem", a cleaning or replacement fee may be charged.\nAny odor, disturbing or stubborn trace after the Customer's departure will be subject to an additional cleaning fee of 50€ which will be billed to the Customer.\n10.6 Billing of additional costsThe Hotel may require and bill a damage penalty with no limit on the amount for refurbishing and not being able to re-let the Services or spaces. This penalty is equivalent to the total amount of the Service over the period during which it will be unusable by the Hotelier.\nIn accordance with "Article 5.4 - Additional Services and Additional Charges", the Hotelier reserves the right to debit the amounts due from the Customer's credit card (please refer to "Article 5 - Payment" and "Article 8 - Arrival"). Should it prove impossible to debit the card, the Hotel will call in a legal representative who will be responsible for collection. Failure to comply with the C.G.V., the Customer may cancel and terminate the Contract of his own free will (see "Article 7.1 - Cancellation").\nArticle 11 - Disputes :\nIt is recommended to contact the Tourist Office who will intervene to encourage the amicable settlement of disputes - if the complaint is made within the first three days after arrival, for any dispute concerning the inventory of fixtures or the descriptive inventory, - at the end of the Service for all other disputes. For all disputes arising from the execution or interruption of the present contract, only the courts having jurisdiction over the location of the rental property shall be competent.\nArticle 12 - Surveillance system :\nThe establishment has a video surveillance system declared to the Pas-de-Calais prefecture and accepted by the latter. By accepting the present C.G.V., the Customer acknowledges that he has been informed that he may be recorded in accordance with the French Code de la Sécurité Intérieure (art. L223-1 to L223-9 and L251 to L255-1), decree n°96-926 of October 17, 1996 modified by law n°2011-267 of March 14, 2011. In the event of an incident or dispute, images may be viewed for one month or less by authorized company personnel: \"SARL KILA\" and by the forces of law and order.\nTo exercise your rights to Information Technology and Civil Liberties, in particular your rights of access to the images which concern you, or for any information on this system, you can contact the establishment by telephone at: \"+33 3 21 89 08 24\", by mail at : \"contact@groupecocoon.com" or at the postal address: \"20 place verte, 62780 CUCQ\".\nIn accordance with the laws in force, the establishment can refuse to give access to certain images if the Data Protection Officer (DPO) considers that this harms the secrecy of the private life of other people.

Company : SARL KILA

Registered Offices : 20 Place Verte, 62780 CUCQ - FRANCE

Tel : +33 3 21 89 08 24

Mail : contact@groupecocoon.com

Siren : 432772051

VAT number : FR71432772051

Share capital : 33 000,00 €

Regulated activity : 4th category drinks outlet

Issued by : Mairie de CUCQ, 08 April 2019

URL : https://cocooninnhotel.com/

Director of publication, Legal representative : M. Jean-Luc KIRALY

Purpose of site : Promotion of the establishment

Webmaster, design, editing, artistic direction : SAS WIHP

Web hosting : SAS WIHP

President SAS WIHP : Vincent RAMELLI

Photography : M. Christophe BIELSA

The site presents :

● Informative content

● A collection of personal data online

French Data Protection Act : the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please contact : contact@groupecocoon.com

Ownership : The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.