General Conditions of Sale
Article 1 - Scope of application :
The present General Sales Conditions, "G.S.C." govern by right the sales of stays carried out via the site: "www.cocooninnhotel.com", carried out by e-mail via the mailbox: "contact@groupecocoon.com" or all other e-mail addresses with the termination: "@groupecocoon.com", by telephone: "+33 3 21 89 08 24" or in person at: "Cocoon inn - 20 place verte, 62780 CUCQ".
Each client acknowledges having read and accepted the present G.T.C. prior to any reservation made by himself or by a third party (particularly in the case of a "gift voucher"). The said G.T.C. are available to the client on written request or directly via the website: "www.cocooninnhotel.com".
Article 2 - Duration of the stay :
The client who signs the contract concluded for a fixed period may not under any circumstances take advantage of any right to remain in the premises.
In case of late check-out, after 11.30 a.m., a fee of €15 per additional hour may apply.
Article 3 - Conclusion of the contract :
The online reservation becomes effective as soon as the client has guaranteed it by credit card valid on the date of the beginning of the stay.
Article 4 - Cancellation :
a) In case of cancellation or modification of a flexible rate, no fee will be charged until 3 days (72 H) before the date of arrival, otherwise the hotel requires the payment of the total amount of the stay, that is to say all the nights and extras booked.
b) In case of late cancellation or modification or a non-cancellable and non-cancellable rate, the client will not be able to cancel or modify his reservation in accordance with the sales conditions of the rate, thus the hotel requires the payment of the total amount of the stay, i.e. all the nights and extras reserved.
c) Any failure by the client to arrive at the hotel, without prior cancellation or outside the check-in/check-out times, shall constitute cancellation of the entire reservation, implying the release of the night(s) booked and automatically entailing the payment of the total amount of the stay booked, i.e. all the nights and extras booked, without any right to reimbursement to the client.
d) In the event of a shortened stay, the price corresponding to the total cost of the stay booked, i.e. all the nights and extras booked, shall be retained by the client.
Article 5 - Arrival :
The client is welcomed on the day specified on the reservation from 4 pm to 7 pm. In case of late arrival, the client must imperatively inform the owner. If no news is received from the client within the given time, "Article 4 - Cancellation" of the GTC will apply.
The hotel is at liberty to refuse to accept guests whose dress is indecent or negligent and guests whose behaviour is noisy, improper, alcoholic, contrary to public decency or public order.
Any person wishing to stay at the hotel is required to identify themselves and the persons accompanying them.
Article 6 - Occupation of rooms :
The client may not bring into the room third parties not known to the hotel owner, unless authorised by the latter. Likewise, the client may not rent a room for a number of persons greater than that stipulated at the time of booking.
In the event of non-compliance with this article, a supplement of 150 € per additional person or child not declared will be applied.
Article 7 - Nuisance and respect for other guests :
Noise, even during the day, is prohibited. Any client causing disorder or scandal in any form whatsoever will be asked to leave the hotel immediately and without reimbursement of their stay (i.e. all nights and extras booked). In the interest of the tranquillity of the establishment, all noise must cease between 10 p.m. and 7 a.m.
For the respect and rest of other guests, please do not slam doors or make too much noise (in your room or in the common areas) between 10 p.m. and 7 a.m.
Any disturbance requiring the reimbursement of guests who have been inconvenienced will be charged to the disturbing party or the person accompanying them. The hotel reserves the right to charge the amount to the credit card of the guests concerned.
Article 8 - Payment :
The accommodation is payable at the latest on the day of arrival. We accept the following credit cards: Visa and Eurocard-Mastercard. It is also possible to pay by bank transfer or cash.
A valid and debitable credit card number will be required as a guarantee for the hotel. Failure to pay will result in the immediate expulsion of the client, subject to legal proceedings for payment of the amount due.
The hotel reserves the right to request a deposit of 20% of the total amount of the booking by bank transfer for group bookings or those involving a long stay.
The payment is cash, so it must be made on the day of delivery, i.e. the day of arrival. In accordance with articles 441-6 of the French Commercial Code and D. 441-5 of the French Commercial Code, any delay in payment shall automatically entail, in addition to late payment penalties, an obligation on the part of the debtor to pay a fixed indemnity of €40 for collection costs. Late payment penalties may be applied at a rate of 10% per month on the total amount including VAT.
Article 9 - Tourist tax :
The tourist tax is a local tax that the client must pay to the owner who then transfers it to the Treasury. The tourist tax is never included in the price of the reservation, it is payable on site.
Article 10 - Use of the premises :
The client must respect the peaceful nature of the premises and use them in accordance with their purpose. The client undertakes to return the accommodation in good condition.
Article 11 - Animals :
The contract specifies that the client may not stay in the company of a domestic animal. In the event that the client does not respect this clause, the owner may refuse the animals. This refusal can in no way be considered as a modification or a breach of contract on the initiative of the owner, so that in the event of the client leaving, the price corresponding to the cost of the accommodation remains with the owner.
Guide dogs are admitted free of charge with the prior agreement of the hotel owner.
Article 12 - Capacity :
The contract is established for a specific number of persons. If the number of guests exceeds this number, the owner is entitled to refuse additional guests. This refusal can in no way be considered as a modification or a breach of contract on the initiative of the owner, so that in the event of the departure of a number of guests greater than those refused, the price corresponding to the cost of the accommodation remains with the owner.
Article 13 - Insurance :
The client is responsible for any damage caused by him. He must therefore check whether his main home policy includes the holiday extension (holiday rental). The hirer certifies that he/she is covered by a civil liability insurance policy covering his/her own liability and that of the persons accompanying him/her.
Article 14 - Prohibitions :
For safety reasons and out of respect for everyone, smoking is strictly prohibited in the hotel. There are smoking areas located outside with ashtrays available.
In accordance with the decree n°2006-1386 of 15 November 2006 fixing the conditions of application of the ban on smoking in places assigned to collective use, smoking in the hotel exposes you to an additional charge of 100€ and to legal proceedings.
If the fire alarm is triggered, a charge of €150 will be made for the cost of restarting the fire safety system.
Article 15 - Disputes :
It is recommended to contact the Tourist Office who will intervene to encourage the amicable settlement of disputes - if the complaint is made within the first three days after arrival, for any dispute concerning the inventory of fixtures or the descriptive inventory, - at the end of the stay for all other disputes.For all disputes arising from the performance or interruption of this contract, only the Courts of the jurisdiction of the place of the building subject to the rental are competent.
Article 16 - Damage :
The rooms made available to our clients are checked, functional and in good condition. Our clients are invited to report any deficiencies immediately to the hotel reception. In the event of a problem, the client will be held responsible. In the event of damage, the hotel reserves the right to charge the guest for the cost of repair or replacement. The same applies to any infringement found after the guest's departure, the amount of compensation will be debited to the guest's card. In the event that it is impossible to debit the amount, the hotel will call upon a court commissioner who will take care of the recovery.
In the event of voluntary or involuntary damage to bedding, bed bases or any other material, objects or furniture, the hotel may demand full reimbursement of the property with a damage penalty of up to €5,000 for restoration and may not re-let the rooms. The hotel may charge a cleaning fee if the room is left in a condition that is deemed unsuitable by the management.
In general, the client will have to pay the damages caused directly to the hotel. The guest may use their insurance (if they wish to be reimbursed in the future) for any voluntary or involuntary damage caused during their stay.
All our rooms are non-smoking. The hotel reserves the right to charge a one-night cleaning fee to guests who smoke in their rooms.
Legal notices
Company : SARL KILA
Registered Offices : 20 Place Verte, 62780 CUCQ - FRANCE
Tel : +33 3 21 89 08 24
Mail : contact@groupecocoon.com
Siren : 432772051
VAT number : FR71432772051
Share capital : 33 000,00 €
Regulated activity : 4th category drinks outlet
Issued by : Mairie de CUCQ, 08 April 2019
URL : https://cocooninnhotel.com/
Director of publication, Legal representative : M. Jean-Luc KIRALY
Purpose of site : Promotion of the establishment
Webmaster, design, editing, artistic direction : SAS WIHP
Web hosting : SAS WIHP
President SAS WIHP : Vincent RAMELLI
Photography : M. Christophe BIELSA
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