Cocoon inn Cucq | Hotel & Bar on the Opal Coast

General Conditions of Sale

Updated January 19, 2025

Article 1 - Preamble

The purpose of these general terms and conditions of sale is to define the terms and conditions under which the Establishment allows its Customers to benefit from all Services, in particular reservation, use and occupancy.

The Customer is invited to read these terms and conditions carefully, and to accept them before reserving any of the Services offered by the Establishment. Customers are advised to save and print out these general terms and conditions of sale using the standard functions of their browser or computer.

The conditions associated with certain Offers or Services, including in particular the conditions of reservation, modification, cancellation or use, appear in the description of the said Offers and Services. The Customer is advised to consult them carefully.

Each Customer acknowledges having read and accepted the present general terms and conditions of sale, as well as the terms and conditions of the Offers and Services, prior to any Reservation Request made for him/herself or for a third party. These documents are available: in digital version via the Official Site and in physical version, on request, directly at the Establishment.

These general terms and conditions of sale also include the provisions relating to the General Regulation on the Protection of Personal Data. By accepting them, the Customer explicitly agrees to these provisions.

Article 2 - Definitions

The terms defined in this article, beginning with capital letters, whether used in the singular or plural in the present terms and conditions of sale, shall have the following meaning:

"Booking Confirmation(s)": Dematerialized document validating the creation of the Reservation and which summarizes one or more Offer(s) and/or one or more Service(s) reserved by the Customer via the Official Site, by E-mail, by Telephone Call, in Person at the establishment or via its Partners.

"Customer(s)": Refers to natural persons, acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal or agricultural activity, who are of legal age and have full legal capacity to commit themselves under these general terms and conditions of sale. The person guarantees the truthfulness and accuracy of the information he/she provides and makes a Reservation and then uses the Services for personal purposes.

"Electronic mail(s)": Any message, in the form of text, voice, sound or image, sent via a public communications network, stored on a network server or in the recipient's terminal equipment, until retrieved by the recipient. The contact e-mail address is: contact@cocooninnhotel.com .

"Reservation request(s): A dematerialized document that summarizes a Customer's request to have access to one or more Offer(s) and/or one or more Service(s) in order to create a Reservation via the Official Site, by E-mail, by Telephone Call, in Person at the Establishment or via its Partners.

"Personal Data": Means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

"Establishment(s)": Refers to a company and/or establishment owned by : SARL KILA at: 20 PLACE VERTE in CUCQ - 62780 FRANCE, reachable at: +33 3 21 89 08 24 or by Email.

"Partner(s)": Refers to any business partner with whom SARL KILA has entered into an agreement to make the sale of Service available through channels other than its Official Site.

"Reservation(s)": Refers to the reservation of one or more Offer(s) and/or one or more Service(s), offered by the Establishment, made on the Official Site, by E-mail, by Telephone Call, in Person at the Establishment or via its Partners. As opposed to a group reservation, means a reservation including a maximum number of accommodations and/or persons.

"Service(s): Refers to a service and/or product whose characteristics, conditions of sale (cancellation, modification,...) and use are presented on the Official Site or at a Partner.

"Official Site": Refers to the Internet pages operated by the Establishment on which Customers can make Reservations. Accessible at www.cocooninnhotel.com.

"Reserved Rate(s)"; "Offer(s)": Refers to the price and conditions of sale (cancellation, modification,...) and use of one or more Service(s).

"Additional Charges": Additional expenses not included in the Reservation or in the Reserved Fare. These expenses may arise as a result of non-compliance with these general terms and conditions of sale.

"Credit Note(s)": Service due to the Customer and justified by a credit note invoice. It is personal, non-transferable and valid for a maximum of 6 months unless otherwise indicated. It can be used as a means of payment, so the Customer must apply the general sales conditions.

Article 3 - Scope of application

These general terms and conditions of sale apply exclusively to Booking Requests and Reservations made via the Official Site, by e-mail, by telephone call, in person at the Establishment or via its Partners.

Article 4 - Liability and Insurance

The photographs and illustrations presented to describe the Services are purely indicative and are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the Establishment presented give as accurate an idea as possible of the Services offered, variations may occur, notably due to changes in furniture or possible renovations.

The Customer assumes all liability and bank guarantee. He/she remains solely responsible in the event of any dispute or problem arising from him/herself, the persons accompanying him/her, or the members of his/her group. To this end, the customer undertakes to inform the persons concerned of the present terms and conditions of sale, and to ensure that they comply with them.

The Customer is liable for any damage, direct or indirect, caused to the Premises, the facilities or to others, by him or by persons under his responsibility. In order to protect themselves against such incidents, they must ensure that their main home insurance policy includes a holiday extension covering vacation rentals.

The Customer certifies that he/she is covered by a valid civil liability insurance policy, including his/her own liability and that of the persons accompanying him/her. In the event of failure to do so, the Customer will be held solely responsible for the financial and legal consequences.

Article 5 - Booking

5.1 - General provisions

The Customer chooses the Offers and Services presented on the official Site of the Establishment or the website of its Partners.

The Customer acknowledges having read and understood the nature, purpose and terms and conditions of the Offers and Services available on the Official Site or from a Partner. He/she certifies that he/she has requested and obtained all necessary and/or additional information in order to make his/her Reservation Request in full knowledge of the facts.

For individual reservations, the Customer may reserve up to a maximum of three (3) rooms and/or for a total of six (6) people per Reservation. For group requests (business, meetings, seminars, etc.), it is necessary to complete the contact form available on the "Contact Us" page of the Official Site.

The Customer is hereby notified that the Establishment reserves the right to cancel a Reservation and redirect him/her to the contact form if it becomes apparent that several Reservations have been made by the same Customer and/or the same persons participating in the stay and totalling a number of accommodation and/or persons greater than the maximum number for one Reservation.

The Customer is solely responsible for his choice of Offers and Services and their suitability for his needs. Consequently, the Establishment cannot be held liable in this respect.

Before making a Reservation, the Customer undertakes to fill in the required information accurately.

The Reservation Request becomes effective when the Customer guarantees it with a bank card valid on the date of commencement of the Services and/or when a prepayment is made.

The Reservation is deemed accepted and consented to by the Customer upon completion of the Reservation Request. However, it will be reviewed prior to acceptance by the Establishment. The Reservation becomes effective upon receipt of a Reservation Confirmation by e-mail issued by the Site.

While the Reservation Request is under consideration, the Customer may not cancel or modify it.

The Establishment reserves the right to refuse a Reservation Request at any time, without obligation to justify its refusal, by informing the Customer by e-mail. In this case, the prepayment will be reimbursed in full within a maximum of seventy-two (72) hours of the refusal.

The Customer agrees to waive any claim for compensation or indemnification from the Establishment in the event of refusal.

A Reservation number is allocated to the Customer. This number must be retained and may be required for any authentication or action relating to the Reservation.

Prices and Offers are dynamic and may be modified at any time. However, this flexibility does not affect Reservations already confirmed, except in the event of legal or regulatory modifications to laws or taxes imposed by the competent authorities.

5.2 - Booking process

The Customer carries out the following steps on the official Site or via a Partner:

Step 1: search for an establishment for the dates and number of people predefined by the Customer;

Step 2: selection of the available Service(s) according to the needs defined by the Customer and the posted conditions of sale and use;

Step 3: verification of the Reservation Request;

Step 4: fill in customer details and information;

Step 5: consultation and acceptance of the general terms and conditions of sale and the general regulations on data protection;

Step 6: enter credit card details for bank guarantee or prepayment;

Step 7: verification of bank guarantee and/or request for prepayment authorization from the customer's bank;

Step 8: following confirmation from the bank, the Customer's Reservation Request is validated by e-mail;

Step 9: the customer waits while the Establishment examines the Reservation Request;

Step 10: the Customer receives a Reservation Confirmation or a Refusal of his/her Reservation Request by e-mail.

The Customer completes the following steps by e-mail, telephone call or in person:

Step 1: contact with the resort for dates and number of people predefined by the Customer;

Step 2: proposal by the Establishment of the Service(s) available according to the needs defined by the Customer;

Step 3: provision of the customer's contact details and information;

Step 4: the Establishment sends a Reservation proposal e-mail;

Step 5: verification of the Reservation proposal, including the Service(s) offered and their conditions of sale and use;

Step 6: access to the Site's customer area to update and confirm contact details and information, then double-check the proposal;

Step 7: Enter your bank card for the bank guarantee or prepayment;

Step 8: consultation and acceptance of the general terms and conditions of sale and the general data protection regulations;

Step 9: verification of bank guarantee and/or request for prepayment authorization from the customer's bank;

Step 10: following confirmation from the bank, validation of the Reservation proposal by sending a Reservation Confirmation e-mail.

Article 6 - Partners

The Site enters into partnership agreements with third-party travel sites and other Partners. These partnerships enable the Customer to search for, select and book Offers and Services at the Site using the Partners' tools.

In this case, the Partner is the Customer's main contact for any questions or disputes relating to the Reservation. The Customer acknowledges that the Partner is responsible for the information transmitted about him/her for the Reservation at the Establishment.

Article 7 - Prices

The prices relating to the Reservation Request are indicated before and at the time of the Reservation Request. Prices are per Service for a number of people and a date chosen by the Customer, and are only valid at the time of consultation of the Official Site.

Prices are confirmed to the Customer as amounts including VAT and excluding tourist tax, in the commercial currency of the Establishment. Tourist tax is payable directly on site. However, in the case of prepayment via the customer area, this amount may be included.

Prices include VAT applicable on the day of booking. Any change in the VAT rate will automatically be reflected in the price on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will also be passed on. The Customer undertakes to pay the various taxes, without any dispute, to the Establishment.

If payment is made at the Establishment and the Customer's currency differs from that of the Establishment, the rate debited may vary from that communicated on the Reservation Confirmation, due to fluctuations in exchange rates between the date of the Reservation and the date of payment at the Establishment.

Unless otherwise specified in the Offer, additional services (breakfast, package, parking, etc.) are not included in the price.

Article 8 - Promotional and special offers

At various times of the year, the Establishment issues promotional offers and/or special offers to which specific rates and special conditions of sale and use apply, which may be consulted during the booking process.

In order to benefit from these offers, which entitle the customer to specific rates (event, seasonal, corporate, etc.) and special conditions of sale and use, the customer may be asked to enter a specific promotional code enabling the application of the said rate.

The Establishment reserves the right to request additional proof, either before or on arrival, when the Customer takes advantage of an Offer. These documents are specified in the Offer's conditions of sale and use. These documents will enable the Establishment to prove the Customer's right to benefit from the reserved Fare. If the Customer is unable to provide the requested proof, the Establishment will consider that the Customer is not eligible for the Reserved Rate. The Establishment may then take all necessary measures to resolve this problem, including cancellation of the Reservation by the Customer, in application of "Article 11 - Cancellation or Modification".

Certain offers are sold exclusively on the Official Site, at a Partner's and/or only by mail order and under no circumstances at the Establishment's reception desk.

Article 9 - Hours and Duration

The timetables of the Reservation Services can be consulted on: the Official Site, the Reservation Confirmation, the outdoor displays, the reception desk and the TVs in the Establishment's accommodation.

Any failure on the part of the Customer to arrive at the Establishment within the time slots indicated for the Service will be considered as a cancellation at the Customer's initiative, in accordance with "Article 11 - Cancellation or Modification".

The Customer's Reservation is made for a fixed period, and these general terms and conditions of sale apply throughout this period. Under no circumstances may the Customer claim any right to remain in the premises.

Should the duration of the Service be exceeded, Additional Charges may apply. These are twenty euros (€20) per additional hour up to a maximum of three (3) hours; beyond this, in addition to these charges, the amount of Services already used will be re-invoiced as Additional Charges. Any hour started will be considered as additional.

Article 10 - Payment

10.1 - General provisions

The Customer communicates his payment details either for the bank guarantee, or for prepayment, or during the payment procedure. The Customer must present the Establishment with the bank card used to make the prepayment or payment, and the validity date must not have expired. To prevent credit card fraud, the customer may also be asked to show proof of identity.

The Establishment has chosen "Monext" to secure bank guarantees, prepayments and credit card payments. The customer's payment card is checked for validity and may be refused for a number of reasons: stolen card, blocked card, limit reached, input error, etc.

If the debit is made in a currency other than that of the Establishment, exchange charges are the sole responsibility of the Customer.

In accordance with French Finance Act no. 2023-1322 of December 29, 2023 (2024), and in anticipation of the obligations for SMEs applicable from September 1, 2027, the Establishment will not provide invoices in paper format. An invoice will be sent by e-mail to the e-mail address provided by the Customer at the time of the Reservation Request.

In accordance with articles 441-6 c. com. and D. 441-5 c. com., any delay in payment shall automatically entail, in addition to late payment penalties, an obligation for the debtor to pay a fixed indemnity of €40 for collection costs. Late payment penalties may be applied at a rate of 10% per month on the total amount due, including VAT.

10.2 - Payment methods

We accept the following means of payment: Visa, Eurocard-Mastercard, American Express, Bank transfer, Cash and Credit notes.

10.3 - Bank guarantee

The bank details recorded at the time of the guarantee request, booking request or payment may be used to cover expenses incurred on site and Additional Costs. In the event that a debit cannot be made, the Establishment will call on the services of a court-appointed commissioner, who will be responsible for collection.

10.4 - Prepayment

The amount paid in advance is debited at the time of the Reservation Request and includes: the price of the Services requested and associated taxes (excluding tourist tax).

If the Customer wishes to pay all or part of the amount by another means of payment, the amount will be credited to the credit card used for prepayment, which may take some time to process.

For prepayment by bank transfer, the Establishment may request up to 100% of the total amount of the Reservation Request. The Transfer must be effective at least forty-eight (48) hours before the start of the Service.

10.5 - Payment

The use of Credit Notes in no way exempts the Customer from providing a bank guarantee or making a prepayment if this is required.

Article 11 - Cancellation or Modification

11.1 - General provisions

The conditions of sale for the Fare(s) booked and/or Service(s) specify the terms and conditions for cancellation and/or modification of the Reservation.

The Establishment does not provide cancellation insurance.

Where permitted by the conditions of sale of the Tariff(s) booked, the cancellation or modification request may be made via the Establishment's customer area, by e-mail, by telephone call, in person at the Establishment or via the Partner chosen by the Customer.

The Customer must have his/her Reservation number to authenticate the request.

In accordance with article L. 221-28 of the French Consumer Code, Customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.

11.2 - Cancellation

Interruption of the Service by the Customer will result in cancellation of the entire Reservation, including, where applicable, immediate vacating of the premises occupied and immediate cancellation of the Customer's access codes. No reimbursement will be made in this case.

Cancellation automatically entails payment of the full amount of the Reservation, without any right of reimbursement to the Customer. If prepayment or payment is insufficient to cover the amount due, the Establishment will debit the amount due from the bank guarantee.

In the event of non-compliance with one or more articles of these general terms and conditions of sale, the Establishment reserves the right to ask the Customer to leave the premises immediately without any compensation and/or without any reimbursement if payment has already been made. In the event of partial or no payment having been made, the Customer must pay the price of the Services booked before leaving the Establishment. This cancellation is the responsibility of the Customer, who may not claim any compensation from the Establishment.

11.3 - Modification

If none of the conditions of the Tariff(s) reserved allow the Customer to modify his/her Reservation, the full amount of the Reservation remains payable to the Establishment.

Article 12 - Arrival

The Customer is welcomed on the day specified on the Reservation Confirmation from 4:00 pm to 7:30 pm. For certain Services, the time is indicated on the Reservation Confirmation or in the conditions of the Tariff booked.

The Customer is expected to dress decently and correctly and to behave in a calm, respectful and sober manner, in accordance with good morals and public order.

Any person wishing to use a Service offered by the Establishment is required to identify him/herself and any accompanying persons.

The Customer must provide, at the latest on arrival at the Establishment, a valid, debitable and creditable bank card guarantee, in accordance with "Article 10 - Payment".

Before using the Service, the Customer must pay all sums and invoices requested by the Establishment.

Article 13 - Occupancy and Use of Premises

13.1 - Occupancy

All Reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge, against payment or for commercial purposes.

Reservations are made for a specific number of people, as shown on the Reservation Confirmation and in the customer area of the Site.

The Customer undertakes not to introduce into the room any third party not known to the Establishment, and not to leave any minor unattended. In the event of non-compliance, the Establishment declines all responsibility and cannot be held liable for any minor or serious problem.

An additional charge of one hundred and fifty euros (€150.00) per undeclared person or child will be applied.

13.2 - Nuisances and respect for other customers

The Customer must respect the peaceful nature of the premises, and use them in accordance with their intended purpose. Noise, even during the day, is forbidden, and any outburst or scandal caused by the Customer, in any form whatsoever, will not be tolerated.

In the interests of the tranquillity of the Establishment and the comfort of other Customers, all noise must cease between 10.00 pm and 8.00 am.

Any disturbance requiring the reimbursement of Services to Customers who have suffered inconvenience will be paid for by the disturbing party or the Customer responsible for the disturbance, and will be invoiced as Additional Charges.

13.3 - No smoking

The entire Establishment is non-smoking, although there are outdoor areas dedicated to smokers. For safety reasons and out of respect for everyone, smoking is strictly forbidden in the establishment.

In accordance with decree no. 2006-1386 of November 15, 2006, which sets out the conditions for implementing the ban on smoking in places designated for collective use, smoking in the Establishment exposes the smoker or the Customer responsible for the smoker to an Additional Charge of one hundred euros (€100.00) and to legal proceedings.

The Establishment reserves the right to add Additional Charges for cleaning (refer to "Article 13.7 - Additional cleaning).

13.4 - Triggering the fire alarm system

Any triggering of the fire alarm without a valid reason will be invoiced as an Additional Charge of one hundred and fifty euros (€150.00) to the triggerer or the Customer responsible for the triggering.

The triggering of an alarm without a valid reason requiring the reimbursement of Services to Customers who have suffered inconvenience will be charged to the triggering party or the Customer responsible for it as Additional Costs.

13.5 - Pets

The Establishment does not accept animals, and the Customer may not stay in the company of a pet. In the event of non-compliance with this clause, the Establishment may request the immediate expulsion of the animal, and in the event of refusal on the part of the animal's owner or the Customer responsible for the animal, will oblige the Establishment to ask the Customer to leave the premises in accordance with "Article 11.2 - Cancellation".

In the event of the intrusion of an animal without having previously notified the Establishment, the Customer will be liable for Additional Charges of fifty euros (€50.00) per day and per animal, as well as Additional Charges for cleaning.

Guide dogs are admitted free of charge with the prior agreement of the Establishment.

13.6 - Theft and damage

The areas and equipment made available to our Customers are checked, functional and in good condition. Customers are asked to report any discrepancies immediately to the Establishment staff. In the event of a problem, the Customer will be held liable in accordance with "Article 4. Liability and Insurance".

Certain Services are equipped with safes, of which the Customer acknowledges being aware. In order to avoid any dispute concerning theft or damage to the Premises, the Customer undertakes to use this equipment to protect all valuables and/or not to leave any valuables unattended within the Premises.

The Establishment may demand and invoice Additional Charges for damage or theft, with no limit on the amount, for repair or replacement to new condition, and may not operate the Services or spaces. The Establishment will not take into account obsolescence and will invoice the replacement value. This penalty is equivalent to the total amount of the Service for the period during which it is unusable by the Establishment.

13.7 - Additional cleaning

The Premises may charge a cleaning fee in the form of Additional Charges if the premises are left in a condition deemed unsuitable, in particular in the event of disturbing traces, marks, odours or any other hygienic problem. These Additional Charges may be up to three times the price of the Service paid by the Customer.

Article 14 - Departure

The Customer must leave the premises on the day specified on the Reservation Confirmation, i.e. by 11:00 a.m. at the latest. For certain Services, the time is indicated on the Reservation Confirmation or in the conditions of the Tariff booked. If the duration of the Service is exceeded, Additional Charges may apply as specified in "Article 9 - Times and Duration".

Before leaving the premises, the Customer must pay all sums and invoices requested by the Establishment. If he fails to do so, the sums claimed will be debited from his bank guarantee, as specified in "Article 10.3 - Bank guarantee".

The premises must be returned in the same condition as on arrival, in accordance with "Article 13 - Occupation and use of the premises".

Article 15 - Disputes and claims

The Customer is hereby informed of the possibility of having recourse, in the event of a dispute relating to the present terms and conditions of sale, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

After having referred the matter to the Establishment's customer service department in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the customer may refer the matter to the Médiateur Du Tourisme et du Voyage by e-mail using the referral form available on the www.mtv.travel website. Information about the Mediation officer (contact details and how to contact him) is available in the "assistance" section.

Customers are also informed of the existence of a European platform for Online Dispute Resolution ("RLL") to which they may have recourse. The Customer can access this platform via the following link: https://ec.europa.eu/consumers/odr/.

Article 16 - Personal data

The Customer is informed, on each Personal Data collection form, of the compulsory or optional nature of the answers by the presence of an asterisk.

In the absence of information identified as compulsory, the Establishment may not be able to register the Customer's Reservation Request and/or manage the Customer's complaints.

The information processed is intended for the Establishment, its Partners and its service providers (in particular online payment service providers).

Customers are informed that their IP address is recorded at the time of the Reservation Request.

For further information on the protection of their personal Data, Customers are invited to consult the Privacy Policy accessible on the Official Site.

Article 17 - Surveillance system

The establishment has a video surveillance system that has been declared to and accepted by the Prefecture. By accepting these general terms and conditions of sale, the Customer acknowledges that he/she has been informed that he/she is liable to be recorded in accordance with the Code de la Sécurité Intérieure (art. L223-1 to L223-9 and L251 to L255-1), decree n°96-926 of October 17, 1996 modified by law n°2011-267 of March 14, 2011. In the event of an incident or dispute, images may be viewed for one month or less by the establishment's Data Protection Officer and by law enforcement agencies.

To exercise your rights with regard to information technology and civil liberties, and in particular your right of access to images concerning you, or for any information on this system, you can contact the establishment by e-mail, by telephone or in person at the establishment.

In accordance with current legislation, the Establishment may refuse to grant access to certain images if the Data Protection Officer considers that this would be detrimental to the privacy of other persons.

Article 18 - Force majeure

Force majeure refers to any event external to the parties that is unforeseeable, insurmountable and external to the Customer or the Establishment, and which prevents the fulfilment of all or part of the agreed obligations. Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of French courts and tribunals.

Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations, and that each party shall bear the costs arising therefrom.

Article 19 - Relocation

In the event of an exceptional event or the impossibility of making the reserved Service available to the Customer, or in the event of force majeure, the Establishment reserves the right to totally or partially reassign the Customer to a structure of equivalent category, for a Service of the same nature and subject to the prior agreement of the Customer.

Article 20 - Completeness

In the event of contradiction between, on the one hand, a Partner's general conditions of use or general conditions of sale and, on the other hand, these general conditions of sale, the provisions herein shall be the only ones applicable to the obligation in question.

No general or specific condition communicated by the Customer may be incorporated into these general terms and conditions of sale.

In the event of any contradiction or addition between the terms and conditions of an Offer and these general terms and conditions of sale, the provisions of the Offer shall prevail and be added to these general terms and conditions of sale for the obligation in question.

If one or more stipulations of the general terms and conditions of sale are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

Article 21 - Language

The authentic language is French. Should the general terms and conditions of sale be translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing the present terms and conditions and, more generally, concerning relations between the parties.

Article 22 - Applicable law

The general terms and conditions of sale are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers. The Establishment and the Customer undertake to make their best efforts to reach an amicable settlement in the event of a dispute.

Article 23 - Modification of general sales conditions

These general terms and conditions of sale, as well as the terms and conditions of the Offers and Services, may be modified and/or supplemented by the Establishment at any time, in whole or in part, without notice to the Customer. In this case, the new version of the general terms and conditions of sale and/or the terms and conditions of the Offers and Services will take effect immediately. Any Reservation Request subsequent to a modification and/or addition to the general terms and conditions of sale and/or the terms and conditions of the Offers and Services will imply the Customer's acceptance of said modifications and/or additions. Consequently, the Customer is advised to regularly consult these general terms and conditions of sale and the conditions of the Offers and Services in order to take note of said modifications and/or additions, and to print and keep a copy of the general terms and conditions of sale and the conditions of the Reserved Tariffs and Reserved Services.

Legal notices & GTCS

General Conditions of Sale

Legal notices